Question

You arrive home and find that the house of your neighbor (jane) is on fire. a fireman is physically restraining her from running back into the house. what is the best response?

Answer 1

I believe the answer is: "Jane, look at me and hold my hand."

After evaluating jane's current situaton, we should conclude that she must be experiencing high level of panic/anxiety.
In this type of situation, the most efficient way to communicate with jane is by using simple and direct instructions to prevent her from doing something irrational.