Question

Your manager requires that you, as the cashier, immediately enter each sale. Recently, lunch hour traffic has increased and the assistant manager asks you to avoid delays be taking customers cash and making change without entering sales. The assistant manager says she will add up cash and enter sales after lunch. She says that, in this way, the register will always match the cash amount when the manager arrives at three o'clock.

What do you do?

Propose and evaluate two other courses of action you might consider and explain your reasons why

Answer 1

Since this is an example of the colliding task of two different managers, you would have to explain the point of view of the upper level manager and what he/she told you was your duty in the first place.

Even if the assistant manager thinks that not entering the sales is the most efficient idea at the moment, it would be wise to stick to the upper level manager's requirement.

The second course of action would approve the assistant manager's requirement. However, you would have to put out to your upper level manager, in a straightforward manner, that you listened to the assistant manager's suggestion. This is the course of action to opt for if you strongly think that the idea of not entering the sales is correct and won't cause damage that you and the assistant manager will be liable for afterwards.