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An angry customer approaches a supermarket associate to complain. After hearing the complaint, what is the first thing the associate should do?
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An angry customer approaches a supermarket associate to complain. After hearing the complaint, what is the first thing the associate should do?

User Tjjjohnson
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Answer: The associate should say something like " I understand why you feel that way. How can I improve or fix this situation for you?" and try to diffuse the situation. After the customer leaves, the supermarket associate should report this to the manager.

Hope this helps! :)

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User Thomas Verbeek
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