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A customer called requesting information about whether or not the store carried a specific product. It is obvious that the customer was transferred to the wrong department multiple times. What is the best
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A customer called requesting information about whether or not the store carried a specific product. It is obvious that the customer was transferred to the wrong department multiple times. What is the best response to this situation?

User Markus Kollers
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Answer: The best response is to say something like " I understand that you have had a very frustrating experience with us today. I am very sorry this has happened." and then promptly answer the customer's question.

Hope this helps! :)

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User MarkHu
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