Question

The customer-service department at Park-E Bank complains it is unable to keep track of its new business clients as the department handling data compilation has failed to enable a free exchange of information between the two departments. This has hindered the customer-service department to follow up on its customers' queries and update their relationship status with the bank. This has also impacted the department's sales target. This scenario exemplifies conflict due to: which of the following

ambiguity.

scarcity of resources.

task interdependence.

differentiation.

goals incompatibility.

Answer 1

Answer: task interdependence

Explanation: In simple words, task interdependence refers to the degree to which the employees, working for that particular task, have to interact with each other. Task interdependence establishes rules and standards for collaboration among employees of a company working on interrelated tasks of knowledge, resources and facts.

Task interdependence's aim is to mitigate problems that arise whenever numerous tasks intersect and dispute potential.The interdependence of tasks should pursue a framework that sets out every other team mate's mission and functions, obligations and specific tasks.

A straightforward system of command and detailed protocols should be developed for how and when knowledge and assets are exchanged. The straightforward commitment must also be given of how reviews are made, who generates them and how they will be published.