Question

A homeowner calls Handyman Direct to replace a noisy bathroom exhaust fan. When the repairman arrives at the home and examines the fan, he convinces the homeowner that the fan simply needs to be cleaned and oiled rather than replaced. This would fix the problem better than replacing the fan---with less trouble and less expense. This sort of discussion between employees and customers is common at Handyman Direct, and indicates that the business has:

Answer 1

Answer: customer satisfaction

Explanation: Customer satisfaction is described as a reflection of how satisfied customers are with the goods, facilities, and functionality of a business. Data on consumer satisfaction, like surveys and reviews, can enable a business to identify how its goods and services can better be enhanced or modified.

Customer satisfaction is a major driver of client buying habits and retention. Customer satisfaction information are one of the most regularly collected measures of brand preferences. Customer satisfaction refers to an idea that is unclear and conceptual, and the real demonstration of satisfaction may vary considerably.