Question

Best Value Hardware Stores, a national chain, has established strict policies about the conditions under which a customer can return merchandise. These policies are an example of: __________.

Answer 1

business rules

Step-by-step explanation:

Business rules define how a business will execute a certain process. For example, establishes the conditions where products can be delivered without any extra charge or fee: if the purchase amount is over $500, or within a 5 mile radius.

It establishes the parameters at which the business will operate. An employee should always be able to determine if a business rule allows or not a process to be performed, no gray areas should exist. Following with our previous example, if the purchase adds up only $450, then a delivery fee should be charged, or if the customer lives 7 miles away.