Question

A sales manager announces that all weekly sales reports must be submitted via e-mail, rather than hardcopy. However, some of the veteran staff members are still putting their reports in the manager's office mailbox. Which of the following would be the least effective way of winning over those who are resistant to this change?

a. Providing all required hardware, software, and training.

b. Explaining how electronic submissions save time, paperwork, and money.

c. Praising staff when they successfully submit their reports electronically.

d. Stressing that younger staff members have no problem e-mailing their reports.

Answer 1

d. Stressing that younger staff members have no problem e-mailing their reports.

Step-by-step explanation:

Option A - If sales manager provides all the required hardware, software, and training, it can be the best effective way to change other staffs' motives.

Option B - If sales manager explains the importance of electronic submissions, it should be the best way of winning over those who are resist to change.

Option C - If sales manager praises other staff members, those who do not want to change will change their motive and send electronically.

Therefore, all the options A, B, and C are the best effective ways, so, D is the best option which is least likely way to change.