Question

Eric booked a hotel through hotels. However, when he arrived at the hotel, they had no record of his reservation, and he was unable to get a room. He decided then that he would never use this service again. Which reason for changing providers does this represent?

Answer 1

The correct answer is a) Core service failure.

Step-by-step explanation:

For all companies, customer service is essential, since if there are satisfied customers, the company will get better benefits. Currently, excellent customer service makes a difference in companies since the consumer not only looks at prices and quality but also how it is treated. On some occasions, the people in charge of the client service can commit failures with the effect of loss clients.

For example, in the case of Eric, there is a failure in the central service of the hotel, which cost Eric not to get his room. For Eric, this is a case of poor hotel service, which will the effect that Eric Look for another company that provides the service to meet his need for accommodation.

I hope this information can help you.