Question

If a DirectAccess user has issues with their laptop or remote device, what can be enabled to facilitate help desk personnel get remote desktop access to the client?

Answer 1

VPN, Virtual Private Network.

Step-by-step explanation:

A virtual private network (VPN) is a secure remote connection that allow a user to access a server and access a remote device. The server listen at tcp port 5900 and users must be authenticated to gain access to a remote machine.

A direct access user must be on a VPN for remote access to possible on another device.