In such circumstances, the practice manager should review the situation by having meeting with customer service manager of payer and ask the payer to follow to its guidelines.
Step-by-step explanation:
If a payer regularly responds to claims later than the claim turnaround time specified in the contract, the first course of action is the practice manager should review the situation by consulting with the payer's customer service manager and advise the payer to follow his orders.
This can help the payer to get resolved his problem through the appropriate channels and further manage things accordingly. Such a process may be time taking because working on time has its own advantages and perks.