Answer:
Hygiene Factor
Step-by-step explanation:
In order to learn more about the answer, it's best to know about Frederick Herzberg's two-factor theory of job satisfaction and dissatisfaction.
Frederick Herzberg- He is an American psychologist who became very influential in business management. He became very famous for his motivation-hygiene theory of job satisfaction and dissatisfaction (the two-factor theory).
Motivation-Hygiene Theory- This theory states that there are certain factors in the workplace that cause job satisfaction and dissatisfaction. These are separated from each other and work independently of each other.
The first factor is called the Motivators. This factor gives positive satisfaction to the person from the job itself. It includes responsibility, recognition for one's achievement, opportunity to do something meaningful, etc. The second factor is Hygiene Factor. This factor does not give positive satisfaction or higher motivation. Examples of this are job security, work conditions, salary, fringe benefits, good pay, paid insurance, vacations, etc. They are called "hygiene" factors because they are maintenance factors and are important to the work itself.
In the case of Spring Airlines, the working condition of the employees are not fully met. They are often attacked by unhappy customers who demand compensation for flight delays. This falls under the Hygiene Factor.