Question

The internal business processes perspective of the balanced scorecard comprises three subprocesses that address all of the following EXCEPT:

A. innovative processes used to create new products, services, and processes
B. motivating current employees
C. providing service and support to the customer after the sale
D. delivering existing products and services to best meet the needs of customers

Answer 1

B. motivating current employees

Step-by-step explanation:

The internal business processes perspective of balanced scorecard were used to create new products, services, and processes. It addresses providing service and support to the customer after the sale. It asks for delivering existing products and services to best meet the needs of customers. But it does not address motivating current employees since balanced scorecard is concerned with innovation in products and services.