Question

A car company that puts more effort into measuring quality than total units sold most likely wants to excel at ________.

a) cost per unit
b) customer satisfaction efficiency
c) employee satisfaction

Answer 1

b) customer satisfaction

Step-by-step explanation:

Because the company is focusing on quality rather than quality it shows that the company wants to excel at satisfying it's customers by producing the best quality cars rather than trying to achieve cost minimization or efficiency. So judging from the company's actions we can tell that it wants to achieve and excel at customer satisfaction.