Answer:
A) trust; cultural control; expertise
Step-by-step explanation:
The key to increasing empowerment among all employees is to nurture an organizational culture filled with trust, cultural control and expertise. Managers need to have trust in their subordinates in order to empower them and give them the opportunity to make some decisions too. Cultural control includes the maintenance of such an empowering environment, while the expertise needs to be properly distributed among all levels of employees (not just centralized at manager level).