Answer:
external causes...............internal causes
Step-by-step explanation:
Actor-observer bias is a concept in social psychology. It explains a tendency in which people attribute their negative behaviors to external causes, situations, and circumstances, but they attribute other’s actions and behaviors to internal causes.
For example, you have scheduled a meeting and you arrive late. You do not blame yourself rather you explain that there was traffic.
Imagine the same situation. You came on time but the other person came late. You think that he is not a punctual person.