Answer:
emotional arousal
Step-by-step explanation:
The social-cognitive theory is the theoretical perspective where learning and acquiring knowledge by observing others is the main focus of the study. It is the behavioral change where the individual personality characters and external environmental factors greatly influenced the for the change.
The emotional arousal social cognitive theory explains the person's ability to deal with the emotions. It is the way we deal with the emotions that leads to certain positive as well as negative behavioral changes.
In the context, emotional arousal of social cognitive theory will help the residents to increase in the rates of flu vaccination and nasal administrations.