A server operates with 80% utilization. The coefficient of variation for the service process is 0.5 and the coefficient of variation of the arrival process is 1. The average processing time is 3 minutes.

A server operates with 80% utilization. The coefficient of variation for the service process is 0.5 and the coefficient of variation of the arrival process is 1. The average processing time is 3 minutes. What is the average time a customer spends in the system according to the single-server queue model?

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