Final answer:
The probability of various call arrival patterns in a hotel reservation center is calculated using the Poisson distribution. The three parts involve finding the probability of no calls in a minute, at least two calls in two minutes, and at most two calls in five minutes, all based on the Poisson PMF.
Step-by-step explanation:
The given scenario indicates that the number of calls coming per minute into a hotel reservation center is modeled by a Poisson random variable with a mean (λ) of 3. This involves using the Poisson probability mass function (PMF).
Probability of No Calls in a Minute
To find the probability that no calls come in a given 1-minute period (zero calls), we use the PMF formula:
![P(X=k) = (\lambda^k * e^(-\lambda)) / k!](https://img.qammunity.org/2020/formulas/mathematics/high-school/kyiuu7jq6uq3cu6zclafta7hadwgtcmti8.png)
, where X is the Poisson random variable, λ is the average rate (mean), e is the base of the natural logarithm, and k is the number of occurrences (calls).
In this case, for k=0 (no calls), the formula simplifies to
![P(X=0) = (3^0 * e^(-3)) / 0! = e^(-3)](https://img.qammunity.org/2020/formulas/mathematics/high-school/ml4pg26c7mcs2h60bdugvxog5rkm4xhem5.png)
, which gives us the probability of no calls in a minute.
Probability of At Least Two Calls in Two Minutes
To find the probability of at least two calls in a given two minutes' period, we need to calculate for P(X ≥2) in a two-minute interval. Given the mean rate is 3 calls per minute, the mean for two minutes becomes 3*2=6. We can use the complement rule: P(X ≥2) = 1 - P(X < 2) = 1 - (P(X=0) + P(X=1)).
Probability of At Most Two Calls in Five Minutes
For the probability that at most two calls will arrive in a given five minutes' period, we calculate P(X ≤2) for the interval of five minutes. With the new mean being 3*5=15, we sum up the probabilities for 0, 1, and 2 calls using the PMF.