Question

Arthur, a salesperson in a leading apparel store, is very courteous and friendly with customers who visit the store. However, while interacting with customers through emails, he tends to be rather blunt and aggressive, which has led to a couple of complaints being lodged against him. Which of the following does the scenario illustrate?A) virtual realityB) telepresenceC) augmented realityD) disinhibition

Answer 1

(D). Disinhibition

Step-by-step explanation:

Disinhibition or online disinhibition occurs when an individual feels that due to the anonymous nature of the internet and its platforms, such as email and social media, he or she can make certain rude, harmful or aggressive comments without any consequences.

Such rude comments would not have been made if the interaction was face to face.

Other reasons for this behavior may include; low empathy for others and the feeling that communication isn't happening in real time and so there won't be an immediate reply.

Therefore Arthur's behavior illustrates disinhibition.