Question

Jupiter Systems, an information technology company, determines that most problems handled by employees at its help desk can be resolved within 20 minutes. The company sets 20 minutes as the standard time for resolving a customer problem. If an employee solves a customer's problem in less than 20 minutes, the employee still earns 20 minutes' worth of wages. Which of the following payment methods does this scenario illustrate?a. Gainsharing b. Standard hour plan c. Commissionsd. Merit Pay

Answer 1

b. Standard hour plan

Step-by-step explanation:

Standard hour plan -

It is the pay plan , where the person is paid according to an hour the person works , i.e. , per hour amount is pre decided and is paid for the number of hours the person works , is referred to as standard hour plan.

The time period the person exceeds in order to complete the task , is paid as extra amount, i.e. , the amount is given for each and every minutes the person takes.

Hence , from the given scenario of the question , the correct term is Standard hour plan.