Question

Trisha works in an upscale department store. She has been instructed by the management staff that she can take up to 20 percent off a product if it appears damaged in some way. In addition, Trisha is encouraged to help customers as she sees fit, including giving customers discount coupons on future purchases if they return a product because they weren't satisfied. The management at Trisha's store is practicing

Answer 1

empowerment

Step-by-step explanation:

Empowerment is a measure to increase he level of autonomy and self confidence in the people and also in the communities to help the people to stand for their own interests in a self determined and in responsible way, in their own authority.

In the context, Trisha is asked by her management of the store to act independently in distributing the discount coupons on her own judgement of the customers and also to discount up to 20 percent in a product which is seemed damaged. Thus they are empowering Trisha to make her own decisions and judgement regarding giving coupons to the customers.