Answer:displacement
Step-by-step explanation:
Let us say you had a conflict with your boss or the boss had something that he did not like about your work and his critisism was hurtful to you or it made you angry. You can't take it out to him because he is your superior and yiu fear the consequences that may result from that so you end up going home and shouting at your kids. This is because your kids can't do anything back , they are a less threat. This is called displacement.
Displacement is our defence mechanism in which we take out our negative feelings towards those who are less threatening when compared to what or who really upset us.
Shyteria can't take out her feeling to the clients because she can lose her job if they complain about her hence she bottles them out and take them out when she gets home.