Question

You work at a call center of a large bank where you answer credit card services related questions from customers. Lately, you have noticed an increased number of customers enquiring if you had initiated a call. There can be a scam in progress.

a. True
b. False

Answer 1

Answer: True

Explanation: If customers repeatedly call complaining about frequent calls from false individuals claiming to be from the bank, it's most likely a scam maybe going on, where false individuals may want to gain access to sensitive customers account details to defraud them.