Question

It's been a very busy day, and you have just gotten a customer complaint. This is the third time today that this same customer has complained to an employee about the same problem. However, it's the first time that you have spoken with her. Your best course of action is to:

Answer 1

Tell the manager and he will direct the complaint to the employees about the type of issue the customer has

Step-by-step explanation:

According to the rules, you cannot do anything except for saying: "I am sorry about that, ma'am/sir. If you have any complaints, you can go to the customer service and they will take action immediately"

And then you just need tow wait for the consequences, like, for example, the manager can talk to all of you, warn, and can also terminate. Sad story with terminating, but usually you will end p receiving a lower paycheck