Question

Lia runs a day care center. She is very particular about the kind of attention her staff lends to the children who come to the day care center. She hires employees who love children and are capable of taking care of them with utmost patience. Her employees are attentive, proactive, and sensitive to the needs of the children. This scenario illustrates that Lia uses _____.

Answer 1

Answer:Normative controls

Step-by-step explanation:

Normative controls are those controls that guide our behavior based on using socially accepted norms without following and legal policies and regulations.

This is when we use values and beliefs that have been established within society for example Lia eventhough she is not using any legal policies or regulations but she knows her responsibilities as a day care owner. She knows she has to hire a stuff of people who will show utmost patience to the children, which is a crucial value that will create a great relationship between her and the parents.