86.0k views
5 votes
As a senior consultant, part of your role on the team is to approve final client reports before they are delivered to the client. Your team was recently hired by the President of the sales division of Plessy and Grouper, a consumer packaged goods company, to address poor customer service within the division. Your consulting team just submitted the draft of a recommendations report. While it’s full of good content, it also contains a lot of technical jargon. Which of the following aspects of effective communication do you fear your team has overlooked?

Select: 1

Length of the report.

Using facts to support the recommendations.

Analysis of client’s knowledge.

Structuring the main ideas in way that sells your ideas.

User JNK
by
5.8k points

2 Answers

5 votes

Final answer:

The team has overlooked the analysis of the client's knowledge, using technical jargon that might not be understood. Simplifying language and avoiding unfamiliar jargon, structuring ideas clearly, and ensuring effective communication are key to improving the report for the client.

Step-by-step explanation:

The aspect of effective communication that the team has overlooked is the analysis of the client's knowledge. Including too much technical jargon in the report can overwhelm or confuse the reader if they are not familiar with the terminology. It is important to assess the client's familiarity with the subject matter to ensure the recommendations are communicated in a language that is both accessible and clear. This avoidance of unnecessary complexity will help in structuring the main ideas in a way that makes them easily understandable and, by extension, more persuasive.

To improve the report, the consultant should encourage the team to revise the draft by simplifying the language and avoiding jargon that might not be familiar to the client. Ensuring that ideas are fully developed and evidence from sources is integrated in a clear and coherent manner will also enhance understanding. Furthermore, organizing the report so that it leads the client through the findings to the recommendations effectively can help sell the team's ideas.

Overall, refining the document to cater to the client's level of industry knowledge is fundamental to crafting a successful recommendations report. This involves not only the proper citation of sources and ensuring objectivity and trustworthiness but also maintaining clear and effective communication throughout.

User Ttekin
by
5.3k points
4 votes

Answer: Length of the report

Step-by-step explanation:

A report is a document for communicating end result of an activity as demanded. However a good report must not only be rich in content but also be brief so as to make it readers friendly.

A consideration for the length of the report will have limited the extent of the jargon present in the report.

User Salim Lachdhaf
by
6.0k points