Question

Today you turned on your computer after being on vacation for a week. You see spinning white dots on a black screen. You decide that an update might be installing, so you allow the computer to work for approximately 20 minutes. After 20 minutes, you turn off your computer and then restart it, and it fails two more times. What tool should you use first to help repair your computer?

Answer 1

Use Safe Mode to boot

Step-by-step explanation:

Safe mode uses a limited number of files and drivers to begin Windows in a simple form. If an issue does not arise in safe mode, this means that the problem is not caused by default settings and simple system drivers.

Windows in safe mode helps users to track down the cause of a problem and therefore can enable users to solve problems on the computer.

The steps include:

1. Reboot your computer.
2. Click the F8 button before the logo appears on Windows 7 and above.
3. Using the arrow keys to navigate and select which operating system you would like to boot into Safe Mode if you have more than one operating system installed on the same computer.
4. Use the arrow keys to select Safe Mode and press Enter.