Question

Deliver-IT dispatches over 5,400 trucks from 165 service centers on a daily basis. The company picks up deliveries, consolidates them, and then delivers them to customers. This company:

delivers 81 percent of packages on time.
has an impressive driver safety record.
uses driver mentors and trainers.
links pay to safety measure.

This reflects the ___________ perspective.

A. internal processes
B. strategic constituencies satisfaction
C. organizational culture
D. goal accomplishment
E. resource acquisition

Answer 1

Answer is option A i.e. Internal Processes.

Step-by-step explanation:

The internal process perspective focuses on customer satisfaction by providing them with the quality of service and products they desire. According to this perspective, the main idea is to create a customer values proposition, which requires to satisfy the customers and maintaining the value both efficiently and productively. Here, Deliver-IT succeeds in maintaining that value by providing the best quality of service and focusing on customer satisfaction.