Question

Bus Corp wants to introduce a new procedure to improve how customer requests are handled. This change will require employees to break old routines and adopt new role patterns. They decide to adopt two new programs. One asks the employees to learn how to work as teams as the company changes. The other involves forming task forces within the company to help determine new customer service practices. In Scenario C, Bus Corp is using ________ to minimize resistance to change. A) Communication B) Learning C) Stress management D) Negotiation E) Employee involvement

Answer 1

Answer is Option E i.e. Employee Involvement.

Step-by-step explanation:

Employee involvement can be understood as participation of employees in the important decision-making process to meet the desired objective of the organization. This process creates a sense of ownership among employees and thus, they would openly accept any change that might take place within the organization.