Answer:
Z value for the first pump = -0.68
Z value for the second pump = 0.45
Explanation:
Data provided in the question:
Mean labor cost to repair a heat pump = $90
Standard deviation = $22
Labor cost for the first, X₁ = $75
Labor cost for the Second, X₂ = $100
Now,
Z value for the first pump = [X₁ - Mean] ÷ Standard deviation
thus,
Z value for the first pump = [ $75 - $90] ÷ $22
= - 0.68
Z value for the second pump = [X₁ - Mean] ÷ Standard deviation
thus,
Z value for the second pump = [ $100 - $90] ÷ $22
= 0.45