Answer:
B) point out where the negative review is incorrect and not believable
Step-by-step explanation:
Of the greatest qualities of the internet is the possibility of anonymity. Anyone can pretend to be something he/she isn't.
That anonymity also can represent serious perils and problems to not individuals, but also governments and companies.
That is why Jordan must try to filter the negative reviews that are probably incorrect or not believable, many might even be intentionally false. He should later try to work on improving the real issues where his company is underperforming or having trouble with.