Question

To cut costs, Wray Enterprises laid off 30 employees. Thereafter, the existing employees were given cross-training to perform additional job duties. This led to increased productivity, but it also increased the instances of errors. This scenario illustrates _____.

Answer 1

Suboptimization

Step-by-step explanation:

Suboptimization is a term that has been adopted for a common policy mistake. It refers to the practice of focusing on one component of a total and making changes intended to improve that one component and ignoring the effects on the other components.