Question

A technician is troubleshooting an employee laptop that has a wired network connectivity issue. The laptop can connect to the internet when used inside the office but cannot connect to the network when used in a research lab. The company uses DHCP in the office but does not use DHCP in the research lab. How can the technician address this issue?

Answer 1

Use of VPN or enabling DHCP in the lab

Step-by-step explanation:

Answer 2

- Check the laptop network settings to confirm whether the IP configuration is set to static or dynamic, and

- Configure a static IP address on the PC in the research lab or configure a DHCP server in the research lab network.

Step-by-step explanation:

When the system IP configuration is set to dynamic, the PC request for IP address from a DHCP server in the network in the office. This IP address is immediately removed when the PC is moved from the office network to the research lab.

The research lab, on the other hand, has no DHCP server, so the request for IP address from the PC fails, which means that a static IP address must be configured in the PC to be part of the research lab network.