If you want to open a new account at a financial institution or get answers to general questions, you should talk with a customer service representative.
customer service representative
Step-by-step explanation:
Customer service representatives are the person responsible for handling the customer's query and their complaints or guiding them through the process.
Here when you need to open a new bank account you can consult a customer service representatives who will talk to you personally and solve all your problems and have an answer to all your questions. It is their job to interact with the customers.