Question

Identify a true statement about the GAP model.

a. It defines quality system standards based on the premise that certain generic characteristics of management practices can be standardized.
b. Minimizing gaps 4 and 5 will result in low customer satisfaction.
c. Failure to understand and minimize gaps presents the risk of losing customer loyalty.
d. It eliminates causes of defects and errors in manufacturing and service processes by focusing on outputs that are critical to customers.

Answer 1

The correct answer is letter C.

Explanation: Gap Model can be a failure to understand and minimize gaps presents the risk of losing customer loyalty