Question

Beatrice disagrees with June during a meeting, and then the disagreement escalates in a series of emotionally charged emails. Afterward, everyone agrees that Beatrice and June should meet face-to-face rather than continuing the discussion over email. This represents an improvement in which of the areas of the classic communication process:

a. Channel
b. Decoding
c. Feedback
d. Noise

Answer 1

The above agreement represents an improvement between Beatrice and June in the areas of the classic Feedback communication process.

Option: (c)

Explanation:

• Feedback is the response or effect of the receiver after grasping or interpreting the message of the sender.

• It let the sender assess the effectiveness of the message. It is inevitably imperative in the case of two-way communication.

• As here Beatrice disagrees with June during a meeting and then the two exchanged emails regarding this disagreement, therefore it would be better if Beatrice and June get face to face and talk about this matter and sort this out so that their relation is not damaged.

• This would also ensure that if June is genuinely wrong at a certain point, she would understand Beatrice and correct herself.