Answer:b. reflection
Step-by-step explanation:
Reflection is the process of putting in your own words what someone has just said and showing your understanding of their emotions as you paraphrase their words.
This allows the speaker to also understand how they feel as you paraphrase and it also shows how you understand and sympathize with their emotions. It gives the speaker the confidence to keep sharing their message and feeling with you.
Reflection is not any way trying to ask question or leading the speaker in your own direction but it is reflecting on what the speaker is saying in an understanding way.
It allows the speaker to actual zoom in to their feelings and thoughts and understand them better.