Question

Pat manages the customer care department of her firm. She is very happy with her team of 15 customer care representatives​ who've all been consistently performing well. Customer feedback was impressive and Pat is planning to give them good bonuses this time around. As a​ manager, Pat believes it is important to let your subordinates know when you are happy with their work. She does​ so, and also calls a meeting to discuss what they can do to improve further. Pat is using communication for​ ________.

A. decision making
B. negotiation
C. expressing emotion
D. motivation

Answer 1

Motivation

Step-by-step explanation:

Motivation in work is when employees are incentivized due to their good performance, this happens when they provide the company a greater value. There are two kinds of motivation:

• Internal: it includes emotions and thoughts, in the exercise given this internal motivation is letting the team know that they are doing good
• External: includes salary and work environment, in the case given the bonuses are the external motivation

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