Question

The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message?

A. Quality is free
B. Leadership from senior management
C. Customer focus
D. Total involvement of the workforce
E. Continuous improvement

Answer 1

A. Quality is free

Step-by-step explanation:

Based on the information provided within the question it can be said that the statement that was not part of that message is "Quality is free". When Crosby made this statement he was referring to the fact that investments in improving quality pays itself back very quickly and therefore you are not actually spending money, thus making it free.