It can most likely be attributed to the lack of data integrity.
Step-by-step explanation:
Data integrity can be defined as maintaining, storing a data and the guarantee of the accuracy and continuity of data over its entire life of the company. Apart from this, it is also a process of using a system which stores and maintain data.
Data integrity is different from the data corruption as the motive of storing and maintaining data is to keep the records of the customer to rendering them good services. While data corruption means misusing the data of the customers in a wrong or fraudulent activity.