Answer: D) Prevention costs
Step-by-step explanation:
Preventive cost is defined as the expense that is caused or are experienced for reduction of the faults and defects that occur in any product , services or item.This cost is used for maintaining and correcting the product's defect so that an improved product can be obtained.
The example for preventative cost are quality training of workers , engineering in field of quality, quality control etc.
Other options are incorrect because external failure cost is the expense faced when a product is defected after it is purchased. Appraisal cost is faced by organization when a defective inventory is found in service or item before getting shipped to consumer.
Replacement cost is the expenditure that occurs due for replacement of product when defect is found by an new non-defected product.Internal failure cost is expense when requirement of customer from product are not appropriate is identified before delivery.
Thus, the correct option is option(D).