Question

Which of the following statements is true of Gap 3 in the GAP model?

a. It can be minimized by making senior managers work in frontline jobs a few days every year so that they keep in contact with customers and frontline employees.
b. It is where the customer judges quality and makes future purchase decisions.
c. It can be minimized by advertising.
d. It recognizes that manufacturing and service delivery systems must execute quality specifications well.

Answer 1

d. It recognizes that manufacturing and service delivery systems must execute quality specifications well.

Step-by-step explanation:

GAP provides for better performance and accounting standards.

Whether manufacturing unit, or a unit of providing service, it establishes some standards which need to be complied with. Accordingly one of the standard requires the units to have quality specifications. This means that the manufacturing units along with units providing service shall not only consider for increasing their revenue, but also increase the quality provided by them.