Answer:
planned change
Step-by-step explanation:
Planned change -
It is the method , to arrange the portion of the organisation or complete organisation , by using new and updated technology or method , in a better direction , is known as planned change .
The method is very beneficial for the company or organisation , to develop and flourish is a better way , to compete with other organisation in the growing market .
Similarity , from the question , the process of purchasing is done via online platform , which was previously done manually via offline method , hence , depicting planned change .