Question

What is the most important component of excellence in customer service?

A. Listening to the customer
B. Meeting the needs of the customer
C. Giving the customer what they want
D. Making the customer feel good about the service and product
E. Learning something about the customer for future reference.

Answer 1

B

Explanation: I think the awnser is B beacuse listing to the customer is not the only thing you have to do in order to fulfill the satisfaction of the customer. The main component for customer sevice is metting the needs of the customer.