Question

The chief nursing officer has asked the staff development coordinator to facilitate the development of a clinical competency program for the facility. While making rounds on the units, the staff development coordinator overhears RN staff complaining that they feel it is insulting to be required to participate in a competency program. Which behavior by the staff development coordinator is most appropriate in this situation?

a. Disregard staff concerns and continue with development of the program.b. Inform the nurses that this program is a requirement for JCAHO accreditation.c. Schedule a meeting with the chief nurse executive to apprise her of the situation.d. Facilitate a meeting so nurses can articulate their values and concerns about a competency program.

Answer 1

d. Facilitate a meeting so nurses can articulate their values and concerns about a competency program.

Step-by-step explanation:

Making the nurses understand that their effort so far is being appreciated, but a little effort would be good for them all to achieve a desired goal.