Joanna is using bureaucratic control .
Option C
Explanation:
Joanna uses her employee’s in this case operational order. Bureaucratic management is the top-down supervision where supervisors try to influence the actions of workers by re-compensation or discipline of employees for their enforcement or violation of corporate rules, legislation and protocol.
The use of rules, regulations, power structure, written records, recognition structures and other structured frameworks to manipulate worker attitudes and measure performance is administrative regulation. Administrative legislation can be used if acts that require or price services can be controlled.
Bureaucratic regulations are used to guarantee that large organizations operate effectively, where face-to-face contact becomes difficult or where realistic and informal regulatory procedures are perhaps unsatisfactory.