Question

Thinking back to the "Going on a Business Trip to China" case study below, does Judith demonstrate cultural intelligence? Yes or No? What could she have done to prepare herself for this business trip? Explain and provide evidence to support your position on both questions.

Case Analysis- Going on a Business Trip to China

Recently, senior managers at Judith Carey's company concluded that some of the company's operations needed to be produced in lower-wage locations for the company to stay profitable. They placed Judith in charge of learning about options in China, a country she had never visited.

After several months of making contacts via phone and email, Judith traveled to China to meet some potential manufacturers. She brought two of her staff members along with her on the trip. She also asked Mei, one of the company's sales representatives in China, to join the group and act as an interpreter. Mei had joined the company's sales department in China two years ago. Because she gained a marketing degree in a Canadian university, Mei's English was excellent.

The first stop on the trip would be with representatives of the Shunde Manufacturing (SDM) Company, a potential manufacturer for the company's line of dolls. After a long plane trip and a sleepless night at a hotel in Shanghai, Judith started the first day of work in China tired and slightly disoriented. Her team first met the company's president, Bo Chen, and seven other men from SDM for lunch. Judith was seated next to the company's president for the duration of the two-hour lunch, which included course after course of foods Judith had never seen or eaten before. Judith sampled most of the dishes but was clearly uncomfortable.

During the meal, the company president asked Judith, "Ms. Carey, what are your impressions of China?" Judith replied, "Well, Bo, I don't really know too much. I'm not quite used to the air here, with all of the pollution. Of course, I've always known about the one-child policy, but not much else. Do you think the policy is fair?" Bo stated, "China and America must solve their problems in their own ways." Then, he talked about the final dish for the meal—a fish. He explained that ending the meal with the fish had special symbolism in China and signaled a prosperous future for their relationship.

Near the end of lunch, Bo told Judith, "We'll meet for dinner and a reception later at 6 p.m. I've arranged a tour for you this afternoon. Several of our staff members will take you for a walk along the river, to some beautiful Chinese gardens, and to the Shanghai Museum." Judith was a bit dismayed. She wasn't really in the mood for touring. Rather, she wanted to get down to business, but she obliged for the afternoon tour. During the tour, Judith asked Mei, her interpreter, "What should I do this evening to make sure we can talk about business?" Mei replied, "Tonight, you should make friends with President Chen. Give him a nice toast in front of his employees. Enjoy the wonderful food. Tomorrow you can talk about business."

That evening, Judith and her team were taken to a large private room at a restaurant. The SDM Company was now represented by more than 20 employees. Judith and Bo spent most of the dinner discussing family and professional experiences. Judith enjoyed the food, gave a toast mentioning "future cooperation" and thanking "President Chen for his hospitality," and even sang karaoke when invited.

The next day, Judith arrived at the company's headquarters. She and her team discussed options for a partnership with SDM representatives for the duration of the day. At the end of the day, both parties agreed to continue their conversations in approximately one month.

Questions:

When Bo Chen referred to Judith Carey as "Ms. Carey," Judith responded by referring to him as "Bo." What cultural dimension can explain this situation and why?

Judith's interpreter, Mei, encouraged her to give a toast to Bo Chen. Which of the following cultural dimensions can best explain this situation and why? What is Mei demonstrating?

Answer 1

Consider the following explanation

Step-by-step explanation:

I imagine that the social cultural measurement that can clarify this circumstance and how it played out is decisiveness. I imagine that emphaticness was utilized and can help this clarification since confidence is characterized as "managing the level of encounter and straightforwardness that is fitting and beneficial."

Now to China and Bo Chen, this could have come as being commonplace since they have a low-decisiveness culture contrasted with different nations. At the point when Judith calls him "Bo" rather than "Mr. Chen" it can be clarified as an indication of ease and put stock in originating from Judith. Individuals and societies with low confidence frequently utilize delicate and lovely dialect and stress correspondence and utilize agreeable dialect, for example, they did here.

The best social measurement & cultural dimension that best clarifies this circumstance is future introduction (FO). Future introduction is characterized as "includes how much societies will forfeit current needs to accomplish future needs."

For this particular circumstance, the organization Judith works for is seeking after a long haul association with Bo Chen's organization (Shunde Manufacturing Company). In doing as such, she needs to wind up versatile and trusted by Chen's organization, so the toast is an indication of regard despite the fact that her primary objective is to get serious, this a stage in traveling that way.