Answer:
active listening
Step-by-step explanation:
Since Nancy closes the door to minimize distractions and maximize her ability to focus on what Jen is going to say, this means that wants no distractions while she is listening to Jen and is able to focus entirely without being distracted.
She is indulging in active listening. First step of solving a problem is to listen to the problem very carefully so as to be able to look at different dimensions of it and come up with a solution that will effectively solve the problem without inconveniences.