Question

It's difficult to talk to Kathleen about her plans after graduation as she essentially has none. So when the topic comes up she becomes testy and views comments or suggestions as personal criticism. Kathleen is exhibiting which style of listening?

Answer 1

Defensive listening

Step-by-step explanation:

Defensive listening: The term defensive learning refers to the propensity of an individual to take someone else's comment or perspective as a personal attack to oneself. In other words, an individual who is experiencing defensive learning will create a wrong or poor impression against the comment or answer related to anything from someone else.

Anyone who is experiencing defensive listening and behaves defensively is trying to protect themselves or ignore from feeling in an uncomfortable way, negative light, or failure.